all sides of the box, especially any damage to the box.To expedite the process, please send, along with your refund request, clear, well-lit photos of the following: If damage occurs in transit, your cooperation will be required to facilitate a damage claim in order to issue a refund. We inspect every product when it comes in and when it ships out, and use excessive care in packaging all orders, in hopes of avoiding any potential issues on the customer's end. Please inspect your order upon reception and contact us immediately in the unlikely event that the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In the event that you’re undercharged for shipping, we will cover the difference at no additional cost to you.Īs with all discount codes from all stores, shipping discounts do have limitations and exceptions. For example, they typically do not cover large items or shipping rates over a certain dollar amount.
Smarky pencil upgrade#
When this happens, we will either refund the shipping overage (in the event of a large discrepancy) or upgrade your shipping (in the event of a small discrepancy). In some cases, you may be overcharged for shipping. Our system automatically calculates shipping based solely on the weight of the item. Our goal is to provide you awesome products and fantastic service - not to profit from shipping charges. Please allow an extra 48 hours to get these items out to you. Large items, such as E+E Wall Mounts, are often stocked at our warehouse and require a lot of extra time and attention to package safely. If you need your order by a specific date, please be sure to choose the fastest available shipping speed, and add a note in the "Special Instructions" box at the bottom of your cart (or contact us directly). That being said, we are a very small operation and sometimes fulfillment may be slightly delayed. We do our best to ship all in-stock orders within 24-48 hours (with the exception of Sunday and Monday, as we are closed). Orders in high demand will have an estimated production time listed on its product page and will ship according to the date listed. Orders received for products without shipping restrictions on its product page will ship within 48 hours on business days. And in many cases, these are the veterans who could benefit the most from small discounts offered by grateful merchants.Our on-line store is open 24/7 and we ship Tuesday through Friday, excluding some holidays. Nor do they always carry smartphones with scannable barcodes to display at the HD checkstand.
Smarky pencil professional#
This policy sucks, and I'll tell you why.Īfter serving Veterans/Military in various professional capacities for 20+ years (AFTER I earned my own 20-year DD-214), I am painfully aware that many former (and present) military members do not have the resources/capability to create electronic accounts.
Some HD employees see my military ID card and still apply the discount, while others (especially one snarky pencil-neck youngster that I dislike a lot) will refuse the discount because I'm "not in the system."
Smarky pencil code#
Apparently, in order to minimize mis-use by those not entitled (or perhaps expired), they now require military customers to set up an electronic account online via some third party info-broker that enables phone number query or bar code display on the user's smart phone. Speaking of Veteran/Military perks, I've been grateful for the 10% military discount at Home Depot and Lowe's for years now.īut recently, I've encountered varying levels of resistance/reluctance/red tape when I present my ID card at Home Depot.
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